"We now need to ensure that government works. Firstly, there's a change of culture in government. You know, government works very slowly... people take their time, they can't sign a document today...," he said.

Zuma vowed to crack down on the culture of incompetence afflicting the public service.

He conceded that service delivery within the public service was a sham and that this fuelled negative perceptions about the state's capacity to deliver on its constitutional mandate.

"If people at the door or the gate are in a queue, they'll say ok come tomorrow. I'm saying that this must change.

"Nobody must be turned back in the queue. You must finish it today. If a document has to be signed today it must be signed today," Zuma said.

Sapa

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